RÅ Diabetic Care

At Pure Food Norway, we are committed to your satisfaction. If you are not fully satisfied with your purchase, we offer a hassle-free returns and refund policy to ensure you have the best experience with our health products.

Eligibility for Returns

• Items must be returned within 10 days of the delivery date.
• Products must be in their original condition, unused, unopened, and in the original packaging.
• For health and safety reasons, we cannot accept returns of opened or partially used products unless they are defective.

Steps to Request a Return

• Contact Us: Please contact us by using the "Contact" form (available from the top menu).
• Approval: Once your return request is approved, you will receive detailed instructions, including the return shipping address.
• Ship the Item: Pack the product securely and include the original receipt or proof of purchase. You are responsible for return shipping costs unless the item is defective.

Refund Policy

• Refunds will be processed within 10 business days after we receive and inspect the returned item.
• Refunds will be issued to your original payment method.
• Shipping fees are non-refundable, except for defective or incorrect items.

Damaged or Defective Products

If your product arrives damaged or is defective, please contact us within 3 days of delivery. We will provide a replacement or a full refund, including shipping fees.

Non-Returnable Items

Due to the nature of health products, the following items are not eligible for returns or refunds:

• Opened or partially used products.
• Items marked as final sale or non-refundable on the product page.

Contact Us

If you have any questions or concerns about our returns and refunds policy, please don’t hesitate to reach out to our support team by using the "Contact" form (available from the top menu).

At Pure Food Norway, we strive to deliver your health products efficiently and securely. Below, you will find details about our shipping costs and delivery times.

Shipping Costs

• Orders below €100: A flat shipping fee of €9 applies.
• Orders above €100: Free shipping to reward our valued customers!

Delivery Times

We process and ship orders within 5 business days of purchase. Delivery times may vary depending on your location:

• Standard Delivery: 5-10 business days.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking link so you can monitor its progress.

Shipping Destinations

We currently ship to the following regions: Europe.
If you are unsure whether we deliver to your area, feel free to contact us by using the "Contact" form (available from the top menu).

Additional Information

• Please ensure your shipping address is accurate at checkout to avoid delays or additional charges.
• If you experience any issues with your delivery, such as delays or damaged items, please contact us by using the "Contact" form (available from the top menu), and we’ll be happy to assist.